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Privacy Policy

Data & Privacy Policy

Your Privacy Matters

TripMemo® has a strong commitment to the protection of your privacy. Our Privacy Policy specifically explains how we deal with the personal data collected from our website users. We have carefully formulated this set of information for your clear understanding of our services, the choices available in the use of your personal information, and how you could access as well as update your data.

The capitalised terms which are not defined in the Privacy Policy can be found as clarified in our Terms of Use. A copy of the same is available at www.tripmemo.com.

TripMemo® suggests you to have a read on the Privacy Policy.

What is TripMemo®?

The affiliated services and the software of TripMemo® by itself belong to two of the registered entities under TripMemo®. They are: (1) TripMemo (UK) Limited, incorporated under the laws of United Kingdom with its registered office at 71-75 Shelton Street, Convent Gardens, London, WC2H 9JQ, United Kingdom and (2) TripMemoTechnologies Pvt LTD which has been established under the laws of Republic of India, with its registered office in Villas7, Golden Dew, Vennala P.O. , Cochin -28, India.

TripMemo® takes its form as both a website (www.tripmemo.com) and mobile applications (iOS and Android). TripMemo® is loaded with user-friendly attributes like creating lists, and our features, i.e. attributes that TripMemo® makes available, such as the ability for users to create/manage lists, posts, bookings, referrals, forums, quotations, itineraries, etc. It also makes the space interesting with Loyalty Points (polo coins), content based on destinations, species and attractions, advertisers' details, videos, raring systems, trips, quotes, tips, wish lists, reviews, photos sourced from users, and smooth widgets that facilitate a systematic and hassle-free user experience.

User Agreement

The user terms and conditions pertaining to the services provided by TripMemo® are contained in the Terms of Use at www.tripmemo.com, as may be amended from time to time. Capitalised terms in our Privacy Policy not herein defined shall contain their explanations in the Terms of Use.

User Consent

The submission of your personal information to our sites and mobile applications  reveals your consent towards the collection, disclosure, and use of those data in accordance with our privacy policy. Our services are offered to individuals above 4 years of age. However, certain facets that are connected to the use of alcohol consumption are allowed only to users above 18 years. Hence, we have imposed age restrictions as per the nature of each feature.

What type of User Data is collected?

Account Information

We receive and process the details you provide to us during your account creation. The following information is collected and processed once you become a user of TripMemo® or TripMemo Go mobile applications: 

  • Full Name
  • Date of Birth
  • Nationality
  • Residential Address
  • Email address
  • City where the Account was created

As applicable as in:

  • Social media user name such as in Facebook, Google or Apple id
  • Third-party login credentials (Refer ‘Data Received from Third Parties’ below)
  • Your language preferences
  • Passport or other ID proofs

On processing these personal data, TripMemo® gives you access to its services. TripMemo® processes these personal data to create your account and to allow you to avail the services.

User Data

As you interact with us and use our services, we may collect other data that you directly provide to us as a user, which includes:

  • Pictures that you upload to your account
  • Destination details like their major sites, species, people, experiences, business, advertisers’ searches, and the like
  • Your listing of species seen and/or photographed (or caught, in the case of fishing)
  • Cities and destinations visited
  • Attractions
  • Reviews
  • Loyalty Points
  • Your travel preferences (e.g. Bird watching, Snorkelling etc.)
  • Your likes, comments and suggestions
  • People you follow
  • Advertisements placed by both TripMemo® members and third-party suppliers, which you have interacted with
  • Trips and journals created by you
  • Your edits regarding Destination / Location / Sites / Species

TripMemo® processes this data to promote optimisation and the user’s interaction with fellow users or advertisers. The processing is necessary for the legitimate interests pursued by TripMemo® to facilitate content creation and communication between users and advertisers.

Ordering Data

When you order products or services advertised in TripMemo®, you may have to provide personal information necessary to the advertiser or third parties such as payment gateways to complete the transaction, including the details of:

  • Credit/Debit card
  • ID proof
  • Flight
  • Shipping
  • Billing

TripMemo® shall not be responsible for any such data as you will be directly sending them using third-party service providers. We do not keep the dates of your transactions in our server systems (please refer to Terms of Service agreement for more details). You are expected to note the advertisers' Terms & Conditions and Data & Privacy Policies before you proceed with any such transactions.

Though we do not track or keep your credit card name, number, passwords, or transaction details, we may keep a copy of the required transaction confirmation from the payment gateways for our records and to measure our internal arrangements with such payment gateways or advertisers, if any. 

Location Data

Some features and functionalities in TripMemo® require that you provide your location. This section explains when and how we use your location data.

The information we collect in order to determine your location consists of your location and/or IP address whenever you interact with, or use, our services (e.g. open the app, visit our website, etc.). We use various technologies to determine your location, such as the following:

  • Location services from the operating system or browser
  • Sensor data from the user’s device (e.g. magnetometer or barometer, Bluetooth data, beacon data, Wi-Fi access points, GPS data, and cell tower data)
  • Other data that may help us understand the precise location of our users

When you Open and Use or Interact with our Apps

If you have your location services turned on whenever you open, use, or interact with our website or apps on your mobile device, we collect and use your location data from the same mobile device to tailor the services with respect to your current location (i.e. we will show your current location or a list of nearby locations and trips). If you have a current trip, we will process and store your location data as part of your trip data, thus making it visible to people who have access to your trip. We will process your location data only with your permission.

When you are Not Directly Interacting with the Apps

If you have background location data turned on by granting us permission through your device's location settings, we shall, from time to time, obtain your device's location even if you are not directly interacting with the apps. Our use of this data depends on whether you have a current trip or not:

  • When you have a current trip, your location data is uploaded to our servers and stored as part of your trip data, thus making it visible to people with access to your trip.
  • When you do not have a current trip, your location data is used to give you relevant suggestions (e.g. to detect when you start travelling and remind you to create a trip if you do, or to suggest alternative destination(s) based on your travel preferences, and so on).
  • Other than in an anonymised, pseudonymised, or aggregated form, your location is never shared with others, except with your consent or as permitted to so or you have published it at your will on TripMemo.
  • Each of the locations that are automatically tracked while you have a current trip or that you create manually is saved as part of your trip data. You can delete or edit any of your locations along with another trip fully or partially by using the Edit/ Delete /Add options in our web pages and apps. If you ever decide to delete your account, all your given data will be deleted from our database.

Automatically Generated Information

TripMemo® requires certain information for the services to function properly. For this reason, TripMemo® collects automatically generated information on the use of our services. For example, we receive data:

  • relating to how you interact with the services, such as your search terms, the pages you view, your access times, the time you spend on each page, your IP address, the redirected pages, or any written messages to other users or post to the services etc.
  • relating to your device, such as your hardware model, operating system, unique ID, browser type, language, and wireless network etc.
  • collected by cookies and other technologies, such as cookie ID, advertising ID, or other unique advertising ID, web beacons, local storage, and pixels.
  • If you use our apps and have enabled background location services in them, you have permitted us to collect the above data about you in the background even when you do not have the apps open (as permitted by your device settings). You may turn off location services at any time by going to your device settings and toggling off background location. For more information about location, refer to the ‘Location Data’ section above.

TripMemo® requires this information for the service to work as optimally as possible (for example, to display content correctly and to keep the service secure). The processing of these personal data is therefore necessary for the legitimate interests pursued by TripMemo®.

Data Received from Third Parties

We may receive data about you from third parties if they serve us with websites or applications that integrate with our API or analytics services. This data may include but not limited to details about your activity when using the services, or on unaffiliated websites and apps, data received from web browsers or operating systems such as browser types and settings; the operating systems, device models, carriers, location information, IP address, mobile device and advertising identifiers (e.g. Apple IDFA or Google Advertising ID), as well as cookie information, pixel or other similar technology. For instance, if you created your account using Facebook, we may receive certain information from Facebook, such as your first name, last name, gender, birthday, email address, and your Facebook ID.

We currently use Google Analytics for Display Advertising. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google Analytics uses its cookie to track visitor interactions. Website owners can view a variety of reports about how visitors interact with their website so that they can focus on optimising their place on the internet.

To Operate, Maintain and Improve the Services

We may use your data to operate/ maintain the services, and for our better understanding of your preferences so as to tailor the services to you. If you use the services when you are not logged into your TripMemo® account, we may combine the data collected while you were not logged in with your TripMemo® account, once you log in again.

We may also use your data for research and development, to improve the services, or to offer new products, features, and tools. For example, we may redesign the apps to make it easier for you to search for a travel destination, prepare an itinerary, track your trips, or when we move on to new technology platforms. The processing of your data in this context is necessary for the legitimate interests pursued by TripMemo®, namely, to improve the services and to offer new products, features, and tools.

For Profiling

We may also use your data to customize our Apps and Site to provide you with your own special experience. We do this by inferring your interests and preferences, considering your travel preferences and search history, or allowing you to find and add friends who are also using the Apps and Site from your device's contact list. Your Facebook account is also applicable if you have connected it with your TripMemo® account. In these situations, we do not store your contact lists. Based on your travel history and behaviour, we may, for instance, assume that you prefer birding sites instead of snorkelling points and hence, show you more recommendations for birding activities and advertisements of birding related suppliers. The processing of these personal data is necessary for the purposes of the legitimate interests pursued by TripMemo®, namely, to give you recommendations, personalize your experience, and show you advertisements of great relevance to your type of travels and interests.

Crash Data

Additionally, if you give consent to sharing crash data (when the apps crash) with us, we may use that data to analyse the cause of the crash. The processing of these personal data is necessary for the purposes of the legitimate interests pursued by TripMemo®, namely, to secure and improve the service.

To Communicate with You

We may use your data to communicate with you via email, text (only if you opt-in), or through our in-house messaging systems embedded along with your account, to inform you about new product offers, service updates, or anything else we think may be of interest to you. You can opt-out of receiving marketing and promotional communications in your app settings. The processing of these personal data is necessary for the purposes of the legitimate interests pursued by TripMemo®, namely, direct marketing.

For Protection of Our Rights

We may use your data to protect the rights, property or safety of TripMemo®, the services, our users and employees, or any third party. For example, we may use your data if we need to enforce or apply our Terms of Service or Policies. The processing of these personal data is necessary for the purposes of all legitimate interests pursued by TripMemo®.  In the event of a formal request by any statutory authorities from your country of nationality or residence or by any authorities to reveal your account details, transaction details, or any such information related to your engagement with TripMemo®, and that it is morally and legally rightful for TripMemo® to do so, we may share such data with them without serving you any notice or seeking your approval. 

i. Third Party Service Providers

We may share your Personal Information with third-party service providers: a) to render the services that we offer you, b) to conduct quality assurance testing, c) to facilitate the creation of accounts, and d) to provide technical support and/or other services to TripMemo®. These third-party service providers cannot use your personal information other than to provide the services requested by TripMemo®.

ii. Affiliates and Acquisitions

We may share some or all of your Personal Information with our group companies/firms, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy. You will be notified via email and/or a prominent notice on our site if there comes any change in the ownership or the uses of your personal information, as well as any choices you may have regarding it.

iii. Other Disclosures

Regardless of any choices you make regarding your Personal Information (as described below), TripMemo® may disclose Personal Information if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on TripMemo®; (c) to protect or defend the rights or property of TripMemo® or users of the Services, and (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or the Terms of Use.

Data Available to People with Access to Your Trip

When you create a trip, it includes the search for destination information, activities, advertisers, suppliers, or any services that may help you to carry out your trip on TripMemo®. This trip includes the data created by you and/or collected by TripMemo® from registered members including you. The Trip Data includes your written texts, photos, your past or planned visits to businesses, establishments, destinations, sites, attractions, etc. It also includes your routes, current location, statistics about your trip, social interactions (e.g. likes, comments, or tips) by yourself or other people regarding your trip.

Data Available to People with Access to another User's Trip

If you interact with the trip of another user, people with access to that trip might see your social interactions. If the owner of a trip changes the trip’s privacy level, your social interactions with that trip might become publicly available. You can always remove your social interactions by deleting or undoing them. (Interaction with another user about the trip etc. will normally be voluntary.  By doing this, the user undertakes that the privacy-level of his trip is liable to change based on the alterations in the level of privacy.)

Data Available to Your Followers

Your followers may see your publicly available data (see below), trip data (except ‘Only me’ trips), the lists of your followers, people whom you follow, and travel statistics.

Publicly Available Data

When you use the services, note that certain information is public, such as your name, TripMemo® handle, username, profile photo, hometown, country, travel choices, public trips, your social interaction on public trips of other users such as forums, your number of followers, and the number of people that you follow. These details may be followed, be searchable by search engines, and be disclosed to third parties including our partners and customers.

Data that May Be Shared with Third Party Partners and Service Providers

We may have service providers, vendors, advertisers and contractors to provide or perform services on our behalf. In these cases, we may need to share your personal data with them. When you order a service from a referral site, we will share your trip data and your order data (e.g. your name and address) with our referral partners.

We may place advertisements from our registered members or third-party advertisers in TripMemo® and related mobile sites near to your data, to generate income for TripMemo®. We may use profiling practices mentioned above to display suitable advertisements based on profiles.  Our service providers, advertisers, referral partners, vendors, and contractors will be subject to binding contractual obligations to (i) only process the personal data in accordance with our prior written instructions, and not use them for any other purposes, and (ii) use appropriate measures to protect the confidentiality and integrity of the personal data together with any additional requirements under the applicable law.

When we partner with a business, we may share data with them but only in an aggregate and anonymous form, such as de-identified data about visits to places (which is not tied to individual users). We may also share or disclose aggregated, pseudonymised, and/or anonymous data to third parties, including other TripMemo® Users and developers who use our API or SDK, for analytical purposes.

Your Consent

Except as permitted under the Privacy Policy, we will only share your Personal Data with your consent. For example:

  • If you consent or authorise a third-party app to access your TripMemo® account, we may share your data.
  • TripMemo® may enter into contracts with partners to offer contests and promotions through our services. For example, we may partner with a brand to have a contest to win a prize, and if you enter the contest, we may share your email address and/or other necessary personal data to the brand, with your consent. In these cases, we will share only the necessary data with our partner.

We may share your data as part or in anticipation of a business sale, merger, consolidation, investment, change in control, transfer of substantial corporate assets, reorganization, liquidation, similar business transactions, or corporate events.

Consequences of Disclosing Information

Sharing Your Trip Data

People with access to your trip can see all your trip data (as described above). Individuals reading this information may use or disclose it to other individuals or entities without our control and your knowledge. Hence, we recommend you to be careful about including any specific information you may deem private, in trips, comments, plans, tips, or other content that you create during the use of our services.

Sharing Your Trip Real Time with Your Dear Ones

The ‘tag my trip’ (auto blogging) functionality will enable you to share your trip with a limited number of people who can use it to view your trip journal and data. Making someone a virtual traveller (tagging your journal writing tool with any TripMemo® registered user) with you implies that more people than the person you initially shared the link with, may potentially see your trip. This happens when your virtual co-traveller shares a link you sent, to a third person, or if a third person opens the link from the history of a browser which is used by multiple people. It is to be noted that your data can become accessible to people with whom you do not intend to share it.

Sharing Your Current Location

Features such as ‘Tag My Trip’ or real-time Social Media sharing may automatically make your current location available to people with access to your trip. We urge you to think carefully about using the 'Travel Tracker' functionality and to have an eye on the possible consequences of setting the privacy level of a current trip to ‘Real-Time & Everyone,’ which makes your current location visible to the public.

How does TripMemo® protect your personal information?

TripMemo® has proper technical and organisational measures to safeguard your (personal) data against loss or any other form of unlawful processing.

How long does TripMemo® keep your personal information?

TripMemo® will store your personal data as long as necessary to perform the purposes of processing stated. This means that we keep the data at least for the time you make use of our services. We remove all your personal data without any delay once you delete your account.

What Rights do Users have?

Under the European General Data Protection Regulation, the users have a number of rights regarding their personal data and the processing thereof:

  • You have the right to gain TripMemo’s confirmation as to whether your personal data is being processed, and where that is the case, the access to your personal data and additional information about its processing.
  • If you want to make changes to your personal information and it seems impossible in your account, you may send a request to TripMemo.
  • You also have the right to obtain from TripMemo® the erasure of your personal data (right to be forgotten).
  • Besides, you may, under certain circumstances, have the right to restrict the processing of your personal data.
  • You have the right to object to the processing of personal data which is based on the legitimate interests of TripMemo®. TripMemo® shall no longer process the personal data unless it demonstrates the compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
  • When personal data is processed for direct marketing purposes, you always have the right to object the action. In that case, TripMemo® shall no longer process your personal data for such purposes.
  • You have the right to receive your personal data which you provided to TripMemo®, in a structured, commonly-used, and machine-readable format and also to transmit those data to another party when the processing is based on your consent or is necessary for the performance of a contract.

You may send your request to TripMemo® at [email protected] TripMemo® shall respond to your request without delay and in any event within 30 days of receipt of the request. This period may be extended by two further months if necessary, considering the complexity and number of requests. TripMemo® shall inform you of any such extension within 30 days of receipt of the request, together with the reasons for the delay.

If no action is taken on your request, TripMemo® shall inform you without delay and at the latest within 30 days of receipt of the request, the reasons for not taking action.  In that case, you also have the right to lodge a complaint with the supervisory authority and to seek a judicial remedy.

Can I Opt-Out?

How to Opt -Out of Marketing/ Promotional Emails and Text Messages

You can opt-out of marketing or promotional messages at any time by adjusting your preferences in the ‘Notification Settings’ tab in the Apps. You may also unsubscribe from “Emails” in the footer of any marketing or promotional email. Please note that you cannot opt-out of the essential service emails or legal notices. By opting out of marketing or promotional emails, you may miss out on many exciting opportunities to earn Polo coins or to participate in various community-building activities.

How to Remove Background Location Sharing?

If you use our Apps and have opted to share your background location with us, you may remove your permission at any time by going to your operating device settings and toggling off background sharing. This may result in a partial or complete halt in the functioning of many features in our websites, apps and tools.

Will there be Changes to this Privacy Policy?

This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your personal information, you shall be notified either by an e-mail to the last mail address you provided us and/or by posting a notice of the changes on our site. Any changes to this Privacy Policy will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you, or following the announcement of changes on our site. These changes will be effective immediately for new users of our service. Please note that you are solely responsible for updating your personal information and in providing us with your current e-mail address. If the last e-mail address you provided us is not valid, or for any reason, not capable of delivering to you the notice described above, our dispatch of the e-mail containing the notice will nonetheless take place. The date on which the policy was revised will be indicated at the top of this page.  In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you about the changes. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date that you wish to deactivate your account with us. The continued use of our site or service following the notice of such changes shall indicate your acknowledgement of the changes, and agreement to be bound by the terms and conditions regarding the changes.

If you wish to use our referral service to tell a friend about our site, we would require the person’s name and e-mail address. We will automatically send a one-time e-mail inviting them to visit the site. TripMemo® stores this information for the sole purpose of one-time e-mailing and tracking the progress of our referral program. Your friend may contact us to request that we remove this information from our database.

 You are requested to visit the Data and Privacy Policy page periodically to get updated on changes, if any.

What if I have Queries or Complaints?

All questions regarding the processing of customers’ personal data by TripMemo® may be addressed to [email protected] via email.

©2020 TripMemo Technologies PVT LTD. All rights reserved. 

July 22,2020